Enquiries about quality control make up a fair share of the conversations that I have these days, and for good reason; it is one of the most frustrating and misunderstood aspects of sourcing products in Asia.
Unfortunately, a good amount of these conversations start with a question of what legal recourse a person might have against a supplier, now that a container of defective goods has already arrived to a warehouse in the USA (or worse, sent directly to Amazon!). When it comes to quality control, an ounce of prevention is worth a pound of cure.
I’ve been sourcing and manufacturing products in China for over two decades now, and in that time I’ve progressed through all of the stages from Anger to Resentment to Acceptance, and finally ended up with a program that works to get consistent output, at least for me. It’s this Quality Program that I spend a lot of time teaching. In this post I outline the fundamentals of the program that I use to manage production quality.