Enquiries about quality control make up a fair share of the conversations that I have these days, and for good reason; it is one of the most frustrating and misunderstood aspects of sourcing products in Asia.
Unfortunately, a good amount of these conversations start with a question of what legal recourse a person might have against a supplier, now that a container of defective goods has already arrived to a warehouse in the USA (or worse, sent directly to Amazon!). When it comes to quality control, an ounce of prevention is worth a pound of cure.
I’ve been sourcing and manufacturing products in China for over two decades now, and in that time I’ve progressed through all of the stages from Anger to Resentment to Acceptance, and finally ended up with a program that works to get consistent output, at least for me. It’s this Quality Program that I spend a lot of time teaching. In this post I outline the fundamentals of the program that I use to manage production quality.
A man famous to all of us around him for his razor-sharp wit, my father often uses his humor as a vehicle for imparting business knowledge.
“Any idiot can make plan” he said “it’s the good managers that know what to do when things don’t go according to plan”
It was good advice that has since driven a lot of the work that I’ve done throughout my career.
China gets a bad reputation for their treatment of intellectual property. The reality is that all multinational firms should pay attention to protecting their intellectual property both at home and abroad. While the lessons in this post are written with China in mind, we believe they are applicable anywhere.
The Chinese New Year holiday is almost upon us, which means that millions of Chinese migrant laborers will be heading home to see their families and companies manufacturing in China will be leaning on their suppliers to ship as much as possible before the Chinese New Year shutdown.
Our clients often have a lot of questions about how to best prepare for the Chinese New Year holidays. Admittedly for newcomers to China, working around the Chinese New Year holiday can be quite daunting. Although the actual holiday itself is merely three days long, the Chinese government moves adjacent weekend days into working days, creating a contiguous seven day holiday.